Your account

Your account is how you sign in to Euka. In it you set your name, email, password, language, and which emails we send you. You can also see every brand you can open, and join our referral program.

Where to find it

• The avatar menu, at the top right of the app, shows your name and email. It has Upgrade, Account Settings (your profile), Manage Subscription (if you manage your organization's billing), Language, Organization Dashboard (if you can access two or more connected TikTok Shops), and Log out.
• Settings: the top of the Settings sidebar has Profile, Brand access, Affiliate program, and Notifications.

How to sign in

1. Go to app.euka.ai/signin.
2. Enter your Email and Password.
3. Click Sign In.

To use your Google account instead, click Continue with Google. If you don't have an account yet, click Sign Up.

How to reset your password

1. On the sign-in page, click Reset Password, next to "Forgot password?".
2. Enter your email.
3. Click Send Reset Password Link. The page says Reset link sent.
4. Open the link in the email. It signs you in and opens your Profile.
5. Under Password, fill in New password and Confirm new password.
6. Click Update Password.

How to change your name, email, or password

1. Go to Settings > Profile.
2. Change your Name or Email.
3. Click Update Profile. A new email becomes the one you sign in with straight away.

To change your password while you're signed in, use the Password section on the same page. Passwords need at least 8 characters.

How to see and leave your brands

Settings > Brand access lists every brand you can open, in two groups, each with the highest plan first:

• Organization access: brands in the organizations you belong to, under each organization's name and your role in it. Brands you own are here too.
• Guest access: brands from other organizations that invited you, with who owns each one.

Each row also shows your role on the brand: Owner, Admin, or Member. The brand you're in reads Current.

• To open a brand, click Open brand in its row.
• To leave a brand, open the menu at the end of its row, click Leave and the brand's name, then Leave Brand. You lose access right away, and the brand leaves your brand switcher. Its owner or an admin can invite you again.

You can't leave a brand you own, or the brand you're in. To leave the brand you're in, open another brand first. On a brand with no owner, the last person who can open it can't leave it either, since nobody would be left to invite anyone back.

How to change your language

1. In the avatar menu, open Language.
2. Pick English, Español, 中文, 한국어, Français, or Deutsch. The app switches at once, and your choice is saved to your account.

How to choose your email notifications

Settings > Notifications lets you choose your program emails and agent completion emails. Your program email choices are yours alone and apply across all your brands.

• The Programs switch turns the optional program emails on or off.
• Below it, you can switch each one separately: Daily digest (one email a day for each program, showing what's waiting on you in it), Program is unreachable, No creators after a week, and First sale.
• Emails about bills, failed payments, and programs pausing or resuming always arrive, whatever the switches say.

To stop the "Your agent has finished running" emails, turn off Agent finished running. This applies to outreach agents for stores you own and stops those completion emails to both you and your additional notification recipients. Your other agent alerts, including quota reminders, keep their current settings. Turn the switch back on whenever you want completion emails again.

If you are a teammate rather than the store owner, ask the owner to change this setting. Changing your own switch does not change the owner's emails.

How to choose which programs you hear about

Program emails go to the people watching each program. These are the daily digest, Program is unreachable, No creators after a week, First sale, and the email we send when a creator submits content for you to review.

1. Open a program from Programs.
2. Look at the megaphone button at the top right. It shows the faces of the people watching, or Watch when nobody does. The megaphone turns blue when you're one of them.
3. Click it. Under Watchers you see your whole team, with a check next to everyone watching. Click a name to add them or take them off, including yourself.

Anyone on your team can change who watches a program. You start out watching every program you create. When nobody watches a program, its emails go to your brand's admins, so nothing waiting on you goes unseen. If your brand has no admin, they go to everyone on the team. You get a daily digest for each program that comes to you, and each number in it opens the page where you deal with it.

How to join the referral program

Settings > Affiliate program is our referral program. You earn 15% commission on paid referrals, for 15 months per referral. Click Join Now to sign up and get your referral link.

What we don't control

The referral program runs on Tolt, outside Euka. Questions about your referrals and commission go to your Tolt dashboard (as of September 2026).

When something goes wrong

• Failed to update profile when you change your email: that address may already belong to another Euka account.
• Password must be at least 8 characters or Passwords don't match: fix the password fields and click Update Password again.
• Reset link sent, but no email arrives: the page shows this message whatever address you enter. Check that it's the email you sign in with, and look in your spam folder.

FAQs

I signed up with Google. How do I sign in?

Click Continue with Google on the sign-in page, with the same Google account you used to sign up.

How do I change the email I sign in with?

Go to Settings > Profile, enter the new email, and click Update Profile. Sign in with the new address from then on.

Can I turn off Euka's emails?

You can turn off the optional program emails in Settings > Notifications. Emails about bills, failed payments, and program pauses are always sent.

Can I use Euka in another language?

Yes. Pick one of the six languages under Language in the avatar menu.

How do I leave a brand I was invited to?

Go to Settings > Brand access, open the menu at the end of the brand's row, and click Leave and the brand's name, then Leave Brand. You can't leave the brand you're in, so open another one first.

Where do I see my referral commissions?

They're in your Tolt dashboard. The referral program runs there, not in Euka.