Add/Delete Stores & Sub-Accounts/Teammates (Agency)

Last updated: May 6, 2026

As an agency, you can manage multiple client stores and teammates under one account.

1. Access Settings

image.png
image.pngimage.png

2. Add / Delete Stores

  • You can go through Settings → Agency → Stores, or click your current shop profile image and select “Add New Store” from the dropdown.

  • Click “+ New Store” to connect a new store

  • Choose your plan based on your current outreach scale:

    • Growth Plan: Recommended if your shop has 7,000+ weekly outreach quota

    • Starter Plan: Best for early-stage shops (up to 10,000 outreach/month)

  • Select “Use a custom email” if you want the seller to add an email without exposing the Euka domain

    image.png

  • Please have the Main TikTok Shop account owner add the email in Seller Center as an Affiliate Manager.

For more details, you can refer to this guide:

How to Connect Your TikTok Shop Store with Euka

Delete a Store

  • Remove the store from the same section

image.png

For deletions, please note that only one store can be removed every 24 hours.

3. Add Teammates (Sub-Accounts)

Invite your team without sharing the main account login. Each teammate gets their own access.

Where to Manage

  • Settings → Workspace → Teammates

  • Available on Growth and Autopilot plans

image.png

4. Roles & Permissions

  • Admin

    • Invite, remove, and edit teammates

    • Full access

  • Default

    • Manage campaigns, creators, and content

    • Cannot invite or remove teammates

Note: Account owner is always Admin and cannot be removed

5. Invite a Teammate

  1. Click Invite Teammate

  2. Enter email, select brand, assign role

  3. Click Invite

What happens next

  • Existing user → gets instant access

  • New user → completes signup, then gains access

6. Edit or Remove Teammates

  • Pencil icon → Edit role or brand access

  • Trash icon → Remove access

Note: You cannot edit or remove yourself

7. Multi-Brand Access

  • One teammate can access multiple brands

  • Roles can differ per brand (e.g., Admin on A, Default on B)

8. Seat Allocation

  • Agency accounts: 2 seats per store

  • Pending invites count toward seat limits

Need more seats? Add seats for $10/month per seat

9. Common Questions

Can’t see “Invite Teammate”?

  • You are on Default role → ask an Admin

What happens if I remove a teammate?

  • They lose access immediately

  • Can be re-invited anytime