Creator Support

Creator Support is where you reach the Euka team from the creator app. You fill in a short form, and we reply to you by email.

Why use it

When a payout looks wrong or a brand's campaign doesn't add up, you need a person to look at it. Creator Support sends us your question with your account details already filled in, so we can check it without asking you for them first.

Where to find it

Open your Profile and tap Get Creator Support in the Need help? section, which takes you to Creator Support. The page has three sections:

• Submit a support request opens the form.
• Check your email for replies is a reminder of where our answers arrive.
• How to get paid opens the payout guide, the step-by-step version of Earnings and withdrawals.

On My Work, the Meta ads payout banner also has Question about a payout? Get help, which opens the form with the question already set to a payment one.

How to send a request

1. Tap Submit a support request. The form opens with your name, the email you sign in with, and your TikTok handle already in it.
2. Pick the Issue Type that fits: a payment or earnings question, a campaign or disqualification, your account or login, something wrong in the app, getting started, or anything else.
3. Fill in the rest of the questions. The form asks which brand or campaign it's about, and for a payment question it asks which payment, by its date and amount.
4. Send the form.

We reply by email, from support@euka.ai.

Rules and limits

• Replies come by email only. There's no place in the app to check a request's status, so keep an eye on the inbox for the email you sign in with, including its spam folder.
• Fill in the payment date and amount with the payout you're actually asking about. A guess points us at the wrong payment.
• The form opens in your browser, or in a window on top of the app. The payout guide opens in the app itself.
• There's no support chat in the app. Your questions for us go through this form. Chat with a brand is separate and stays in the app.

When something goes wrong

• The form opens with a field blank: we don't have that detail on your account yet. Type it in yourself before you send the form.
• You haven't had a reply: check the spam folder of the email you sign in with. If there's nothing there, write to us at support@euka.ai.

FAQs

Can I chat with support in the app?

No. Tell us what's happening on the form instead, and we'll reply by email. Chatting with the brands you work with still happens in the app.

Where do I see my past requests?

In your email. Every reply comes from support@euka.ai, so searching that address brings up the whole history.

A brand hasn't paid me. Should I contact Euka or the brand?

Ask the brand first, since they decide when they pay. If that doesn't sort it out, send us a request and give the payment's date and amount. See Earnings and withdrawals.

Which email should I use?

The one you sign in to Euka with. That's the address the form fills in, and the one our reply goes to.