8. Auto-Responder Agent

The Auto-Responder Agent automatically replies to common creator messages using your store’s FAQ content. Euka AI scans incoming messages for matching keywords and triggers the best response.

How it works

1. Add your FAQ content inside Euka

2. Set your active timezone and response hours

3. Turn on the Auto-Responder toggle

4. Euka AI automatically replies when creator messages match your FAQ content

If a message is unclear or doesn’t match your FAQ, the message will be skipped for manual review.

8.1 Add Your Store FAQ Content

Go to:

My Auto Responder Agent → Settings → Store FAQ Content → Edit

Format your FAQs using simple Q&A structure.

Example:

Q: Can I have a sample?

Please request a sample through our product page and our team will review it.

Q: I only do paid collaboration.

Currently we are running an incentive contest. Please check here: [Link]

Q: How do I send an ad code?

Open TikTok → Your Video → “...” → Ad Settings → Turn on Ad Authorization for 365 days → Send us the code.

8.2 Configure Response Settings

• Set Timezone

• Set Active Time Window

• Check Current Status to confirm if the agent is active

8.3 Analytics & Activity Log

Track:

• Total replies

• 7-day / 30-day activity

• Replied vs skipped messages

• Daily response trends

Inside Activity Log, you can:

• Search by creator username

• Review skipped messages

  

Tip: Use Filters to prioritize messages from creators with higher L30 GMV or all-time GMV.

8.4 Suggestions

Euka AI will automatically suggest new FAQ entries based on repeated skipped messages.

Use the Suggestions section to:

• Identify missing FAQ coverage

• Add common creator questions faster

• Improve auto-response coverage over time

8.5 Exclude Creators from Auto Replies

For VIP or high-performing creators, you may prefer manual communication.

Ways to exclude creators:

• Upload your own CSV exclusion list

• Use Filters → Click the Exclude Auto-Agent icon

Excluded conversations will appear in the Excluded tab.